Delivery Information

Welcome to our Delivery Information page! We take pride in offering efficient and reliable shipping services to ensure your personalized gifts arrive safely and on time. Below you’ll find everything you need to know about our delivery options, timeframes, costs, and policies.

Delivery Options

Standard Delivery

  • FREE
  • Delivery Time: 3-5 business days
  • Carrier: Royal Mail or Yodel
  • Tracking: Available for orders that are large letters upwards. You’ll receive a tracking number once your order is dispatched.

First Class Delivery

  • Starting from: £2.99
  • Delivery Time: 1-2 business days
  • Carrier: Royal mail/Yodel
  • Tracking: Available for all orders. You’ll receive a tracking number once your order is dispatched.

Next-Day Delivery

  • Starting from: £6.99
  • Delivery Time: Next business day (order before 1 PM GMT)
  • Carrier: Royalmail /UPS or FedEx
  • Tracking: Available for all orders. You’ll receive a tracking number once your order is dispatched.

International Delivery

  • Starting from: £9.99 (varies by country)
  • Delivery Time: 7-14 business days
  • Carrier: ROYALMAIL, UPS, FedEx, or DHL
  • Tracking: Available for all orders. You’ll receive a tracking number once your order is dispatched.
  • Customs and Duties: Please note that international orders may be subject to customs fees, taxes, and import duties. These charges are the responsibility of the recipient.

Order Processing Time

  • Personalized Products: Our personalized gifts are crafted with care and attention to detail. Please allow 1-3 business days for production before shipping.
  • Non-Personalized Products: Orders for non-personalized items are processed within 1 business day.

Delivery FAQs

How can I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number and a link to the carrier’s tracking page. Simply enter your tracking number on the carrier’s website to monitor your shipment’s progress.

What happens if I’m not at home for delivery?

If you’re unavailable at the time of delivery, our carriers will leave a card with instructions on how to collect your package or arrange a redelivery. Please follow the instructions provided to ensure you receive your package promptly.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once your order has been dispatched.

What should I do if my package is delayed?

While we strive to meet our delivery timeframes, there may be occasional delays due to unforeseen circumstances. If your package is delayed, please check the tracking information for updates. You can also contact our customer support team for assistance.

Do you offer gift wrapping?

Yes! We offer gift wrapping services for an additional £3.99. You can add this option at checkout to make your gift extra special.

Delivery Terms & Conditions

  1. Business Days: Our delivery timeframes refer to business days (Monday to Friday) and exclude weekends and public holidays.
  2. Weather & Delays: Delivery times may be affected by adverse weather conditions or other external factors beyond our control.
  3. Incomplete/Incorrect Addresses: Please ensure your delivery address is complete and correct. We are not responsible for delays or non-delivery due to incorrect address information.
  4. Lost/Damaged Packages: In the rare event your package is lost or damaged during transit, please contact us immediately so we can resolve the issue promptly.
  5. Signature Required: Some deliveries may require a signature upon receipt for security reasons.

Customer Support

Our dedicated customer support team is here to assist you with any delivery inquiries or concerns. Please don’t hesitate to contact us if you need assistance: